If the style, size, or fit of your new swimwear isn’t just right, we’re happy to accept returns of all unworn and unaltered catalinaswim.com merchandise in original condition, with original tags attached and protective hygienic liner intact. Returns must be received within 30 days of the original ship date. Your account will be refunded once your return has been processed by our facilities and found to be in its original selling condition.
Please note that items not purchased via catalinaswim.com cannot be returned or exchanged via this website.
We offer free returns within the United States via USPS, including all 50 states, Washington, DC, U.S. territories, U.S. P.O. Boxes, and APO/FPO/DPO addresses. To initiate your U.S. return:
- Visit https://catalinaswim.com/a/returns
- Enter your order number and email to generate a personalized prepaid return label
- Pack your items securely, affix the return label, and drop off at a post office or arrange for a package pick-up
Alternatively, you can contact our customer service team at firstname.lastname@example.org or +1 855-815-1135 to have us generate a prepaid return label for you. Please note that if you elect to ship your return without using one of our prepaid labels, Catalina is not responsible for the cost of shipping or any loss or damage to the product during transit.
For international returns, please use your preferred carrier to send items back to the following address:
Catalinaswim.com Return Department
2400 US-1 North
North Brunswick Township, NJ 08902
If you are shipping items with a value over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure delivery and to protect your purchase in case of loss or damage. For international shipments, we cannot guarantee that we will receive your returned items and are not responsible for any damage incurred during transit.
Approval and Payment of Refunds
Upon receipt and inspection of your returned items, returns are processed and refunded within 1-3 business days. We’ll send an email to notify you when we’ve received your returned item, and we’ll also notify you when your refund is approved or rejected. For approved returns, we issue prompt refunds in the original form of payment. Though we process your credit immediately, please allow one to two billing cycles for the transaction to appear on your statement. You’ll receive an additional email notification when final processing of your return or exchange is complete. Please note that any shipping and handling fees you incur are not refundable. If you haven’t received an expected refund, please contact your credit card company.
While we are unable to process direct exchanges, we are happy to accept your return and get your desired replacement item(s) into your swimwear wardrobe as soon as possible! We want you to love everything in your order, so we encourage you to follow our easy process for returns to send back any items that didn’t work out. We’ll credit your refund to your original method of payment once your return has been received and processed by our facilities, and you can place a new order for your desired item. Since our most popular styles and sizes go quickly, we’re unable to guarantee availability of replacement items.