Placing Your Order
Help with Your Order
We are currently operating with a limited staff due to COVID-19 distancing measures. For the quickest response during our regular business hours (Monday through Friday from 9 AM - 6 PM ET), please use our customer service chat feature in the bottom left corner of your screen or click here. During off hours, you can shoot us an email at firstname.lastname@example.org or fill out our contact form. We appreciate your patience and will respond to you as soon as possible.
The only thing better than finding your perfect Catalina suit is having a promo code to sweeten the deal! We occasionally offer special promotions to customers, and we’d love to add you to our email list to receive these offers. Please note that promo codes cannot be combined with other offers or promotions and are not valid at retail stores, boutiques, or other online retailers. To redeem your offer, simply enter your promo code at online checkout. Taxes and shipping are excluded from any offers or discounts, and no adjustments will be made to prior purchases. Not valid for cash.
We accept Visa, Mastercard, American Express, Discover, and Google Pay. We’ll send a confirmation email shortly after you place your order, followed by a shipping email when your order is on its way. For questions about placing your Catalina order, contact us via chat or email us at email@example.com.
Sizing and Fit Questions
Once you’ve found a style you love, we want to help you find the size and fit that’s right for you. Start with our fit guide, and don’t hesitate to reach out for some one-on-one help from our customer service team via chat or email at firstname.lastname@example.org. We know our suits inside and out, and we’re here to help you find your perfect fit.
Returns and Exchanges
If the style, size, or fit of your new swimwear isn’t just right, we’re happy to accept returns of all unworn and unaltered catalinaswim.com merchandise in original condition, with original tags attached and protective hygienic liner intact. Returns must be received within 30 days of the original ship date. Your account will be refunded once your return has been processed by our facilities and found to be in its original selling condition. Initial shipping fees are not refundable.
Please note that items not purchased via catalinaswim.com cannot be returned or exchanged via this website.
We offer free returns and exchanges within the United States via USPS, including all 50 states, Washington, DC, U.S. territories, U.S. P.O. Boxes, and APO/FPO/DPO addresses. To initiate your U.S. return:
- Click here to start a return
- Enter your order number and email to generate a personalized prepaid return label
- Pack your items securely, affix the return label, and drop off at a post office or arrange for a package pick-up
Alternatively, you can contact our customer service team via chat or email at email@example.com to have us generate a prepaid return label for you. Please note that if you elect to ship your return without using one of our prepaid labels, Catalina is not responsible for the cost of shipping or any loss or damage to the product during transit.
For international returns, please use your preferred carrier to send items back to the following address:
Catalinaswim.com Return Department
2400 US-1 North
North Brunswick Township, NJ 08902
If you are shipping items with a value over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure delivery and to protect your purchase in case of loss or damage. For international shipments, we cannot guarantee that we will receive your returned items and are not responsible for any damage incurred during transit.
Approval and Payment of Refunds
Upon receipt and inspection of your returned items, returns are processed and refunded within 4-5 business days. For approved returns, we issue prompt refunds in the original form of payment. Though we process your credit immediately, please allow one to two billing cycles for the transaction to appear on your statement. Please note that any shipping and handling fees you incur are not refundable. If you haven’t received an expected refund, please contact your credit card company.
If your item comes in multiple color/size options it may be eligible for exchange. Click here to start the process.
If we are unable to process your exchange, we are happy to accept your return and get your desired replacement item(s) into your swimwear wardrobe as soon as possible! We want you to love everything in your order, so we encourage you to follow our easy process for returns to send back any items that didn’t work out. We’ll credit your refund to your original method of payment once your return has been received and processed by our facilities, and you can place a new order for your desired item. Since our most popular styles and sizes go quickly, we’re unable to guarantee availability of replacement items.
Shipping and Order Processing
You should receive an order confirmation email within moments of placing your order. If you do not receive an order confirmation email within a few hours, please check your spam folder, and be sure to allow future emails related to your purchase. If you are still unable to locate your order confirmation, please contact our customer service team via chat or at firstname.lastname@example.org to ensure that your swimwear order is in the works!
Standard-shipping U.S. and international orders are processed within 1 business day from the date of your order confirmation. Our business days are Monday through Friday, excluding federal U.S. holidays. You will receive a confirmation email with a tracking number when your order ships.
FedEx 2nd day orders that are placed before 11am EST Monday through Friday will be delivered within two business days (excluding holidays).
FedEx Overnight orders that are placed before 11am EST Monday through Friday will be delivered within one business day (excluding holidays).
Please note that orders are never shipped or delivered on weekends or holidays.
U.S. Standard Shipping
$5 flat-rate standard shipping is available to all 50 states, Washington, DC, U.S. territories, U.S. P.O. boxes, and APO/FPO/DPO addresses via USPS. USPS deliveries do not require a signature at the time of delivery and will be left at the location if no one is present.
U.S. Expedited Shipping
We offer $15 flat-rate expedited shipping on U.S. orders via FedEx second-day delivery. Need it faster? FedEx overnight delivery is available for an additional charge. Please note that overnight shipments placed on Fridays will not be delivered until the next business day. If desired, FedEx shipments can be set up to require a signature for delivery. At this time, we are not able to offer expedited shipping to U.S. P.O. boxes or APO/FPO/DPO addresses.
We ship worldwide via USPS. For these orders, the recipient is responsible for all applicable duties and taxes, which will be calculated at checkout. Shipping times will vary by destination.
Additional Delivery Addresses
At this time, we are unable to process a single order going to multiple destinations. Please place a separate order for each shipping address.
Lost or Stolen Packages
Do you suspect your package has been lost or stolen? Please contact our customer service team contact us via chat or at email@example.com to initiate a lost package investigation. Please allow 7 to 14 business days for the USPS/FedEx investigation and for Catalina to contact you with next steps.
Have you received a damaged item? In the unlikely event that you receive a damaged item, please notify us right away. We will work with you to arrange a return, replacement, refund, or credit. Damaged items must be reported within 7 days of receipt to firstname.lastname@example.org. Please be sure to include your order number and any available photographs. We will contact you with next steps.